PRODUCTS
 


Our EMN8® self-service solution features:


  • Proven methods to ensure that a quality self-service product is implemented problem-free
  • Product development and installation processes facilitated and managed by our team
  • Customer input and approvals at key milestones to ensure an appropriate fit with your brand, systems and store operations

 
Menu Development

  • Customer requirements and key success factors to lay the foundation
  • Industry-standard user interface development project methodology is followed
  • Focus on delivery of an easy, intuitive user interface that extends and enhances the existing customer experience

Brand Experience

  • Products designed and developed with our sister company, REZN8 - an industry-leader in the creation of user interfaces, branding and real-time viewer experiences
  • A portfolio of REZN8's work that has been acknowledged by numerous Emmy, PROMAX and Broadcast Designers' Association awards

Implementation

  • Detailed planning with our customer to maximize problem free installations and go-live
  • On-site operations and customer flow surveys
  • Tailored software and hardware configuration
  • On-site training and go-live support
  • In-depth experience that allows us to recommend operational strategies to help ensure success

Multi-level Help Desk

  • Toll free number for questions and operational issues
  • On-site support as needed
  • Well-defined escalation processes

Menu Change Request Process

  • Easy means to communicate changes in product offerings and menu flows
  • Coordinated with update to your point-of-sale database
  • Automated update capabilities that allow EMN8® to push rich-media and data to locations