Key Success Factors in Implementing Your Self-Service Program

"Use the first phase of a roll-out to learn and improve"

• Place kiosks where guests are most likely to use them
  
• Encourage usage with an eye-catching, engaging, animated attract loop and POP materials
  
• Provide guests with the ability to order in the language of their choice
  
• Keep order and payment a simple and fast process
  
• Leverage compelling graphics and intuitive flow
  
• Initially, show guests what to do - have a cashier available to assist
  
• Provide choice of payment method consistent with current store mix
  
• Design applications that fully integrate with the point-of-sale system
  
• Gain store management and staff commitment - provide incentives
  
• Leverage the knowledge and experience of a vendor who has deployed self-service in your industry
  
• Use the first phase of a roll-out to learn and improve the process