Gartner Group reveals the extent of visibility and maturity for kiosk applications

EMN8’s CEO Perse Faily is interviewed

January 2009 - 8th Annual Kiosk Benchmark Study - The Gartner Group partnered with Edgell Communications to study the current state of kiosk deployment. This year’s Hype Cycle Chart from Gartner reveals the extent of visibility and maturity for kiosk applications in all of the major industry sectors. Self-Service Ordering has moved past the Peak of Inflated Expectations, but many other applications have moved just slightly along the chart this year. In a special feature, Improving Customer Satisfaction, EMN8’s CEO Perse Faily provides her thoughts on how self-service solutions within the hospitality/restaurant vertical have evolved over the last few years.

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